Privacy Policy

Effective date: 13 December 2025

Handyman Help (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, how we store it, and your rights under UK data protection law (UK GDPR & the Data Protection Act 2018).

1) Who we are

Data Controller: Handyman Help
Telephone: 07711 410 904
Email: info@handymanhelp.co.uk
Website: handymanhelp.co.uk

2) The data we collect

We may collect and process the following information:

  • Identity & contact details: name, phone number, email address.
  • Address/location details: job address and (where relevant) billing address.
  • Job information: details you provide about the work you need, preferences, and access notes.
  • Photos/videos: images you send to help us quote or plan work (e.g., before/after, defect photos).
  • Communications: messages and records of calls/emails/texts relating to enquiries, bookings and support.
  • Payment & invoicing records: invoices, payment status, and related financial records (we do not store full card details).
  • Website usage data: information about how you use our website, including (where available) IP address, device/browser type, pages visited, time spent, and referral source.

3) How we collect it

We collect data when you:

  • Contact us by phone, email, text/WhatsApp, or via the website form
  • Request a quote or book work
  • Provide photos or information about a job
  • Use our website (cookies/analytics)

4) Why we use your data (and our lawful basis)

We only use your personal data where the law allows. Common reasons include:

A) To provide quotes, bookings & carry out work
Responding to enquiries, arranging visits, planning the job, completing the work.
Lawful basis: Contract (to take steps at your request) & Legitimate interests

B) Customer service & administration
Scheduling, updates, aftercare, dealing with queries or complaints.
Lawful basis: Legitimate interests & Contract

C) Payments, invoices & accounting
Invoicing, receipts, bookkeeping and tax records.
Lawful basis: Legal obligation & Contract

D) Business protection & dispute handling
Keeping records, handling disputes, insurance matters, and protecting our business.
Lawful basis: Legitimate interests

E) Website improvement (Google Analytics)
Understanding how visitors use our website so we can improve performance and content.
Lawful basis: Consent (where cookie controls are used) or Legitimate interests (where configured in a privacy-friendly way)

5) Google Analytics

We use Google Analytics to help us understand website traffic and usage. Google Analytics may set cookies and collect information such as pages visited, time spent, and approximate location (derived from IP address).

Where enabled/configured, we take steps to reduce privacy impact (for example, limiting data retention and using privacy controls available in Google Analytics).

Google may process analytics data on our behalf as a service provider, and this can involve international transfers. Where personal data is transferred outside the UK, we rely on appropriate safeguards (such as contractual protections) as required by law.

6) Cookies & how to manage them

Cookies are small text files stored on your device.

We use:

  • Essential cookies needed for the site to work properly
  • Analytics cookies (Google Analytics) to measure and improve site performance

You can manage cookies in your browser settings and, where present, via any cookie banner/controls on the website. If you disable analytics cookies, the website should still function.

7) Who we share your data with

We do not sell your data.

We may share your data with trusted third parties only where necessary, for example:

  • Website hosting and email providers
  • Google Analytics (website measurement)
  • Accountant/bookkeeping software for invoices and tax records
  • Payment providers/banks to process payments
  • Insurers in the event of a claim
  • Professional advisers (e.g., legal) if required

We only share what is needed and require appropriate security and confidentiality.

8) How long we keep your data

We keep personal data only for as long as necessary:

  • Enquiries that don’t proceed: typically up to 12 months
  • Customers & completed jobs: typically up to 6 years for invoicing/tax and business records
  • Photos: kept only as long as needed for quoting/records and then deleted where not required

If you ask us to delete data, we will do so where we are not legally required to keep it.

9) How we keep your data secure

We take reasonable technical and organisational measures to protect personal data, including access controls and secure storage. No system is 100% secure, but we limit access to those who need it.

10) Your rights

You have rights over your personal data, including:

  • Access
  • Correction
  • Erasure
  • Restriction
  • Objection
  • Data portability (in some cases)
  • Withdraw consent (where we rely on consent)

To exercise your rights, email info@handymanhelp.co.uk.

11) Complaints

If you are unhappy with how we handle your data, contact us first so we can put it right.

You also have the right to complain to the UK regulator: Information Commissioner’s Office (ICO).

12) Children’s data

Our services are not directed at children and we do not knowingly collect children’s personal data.

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated effective date.

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